Frequently Asked Questions

Find answers to common questions about AI Image Fixer

Do I need to create an account to use AI Image Fixer?
No, you can use most of our tools without creating an account. However, creating a free account gives you additional benefits like:
  • Faster processing for large files
  • Ability to save your processed images for 7 days
  • Access to your processing history
  • Priority customer support
Is there a premium version with more features?
Yes, we offer AI Image Fixer Pro with additional features:
  • Batch processing of multiple images
  • Higher resolution outputs (up to 8K)
  • Advanced AI enhancement tools
  • Extended storage (30 days)
  • No advertisements
You can upgrade anytime from your account dashboard.
What image formats do you support?
We support all major image formats including:
  • Input formats: JPG, PNG, GIF, WEBP, BMP, TIFF, SVG
  • Output formats: JPG, PNG, WEBP, BMP
For vector graphics (SVG), we automatically rasterize them before processing.
What's the maximum file size I can upload?
Our file size limits are:
  • Free users: 10MB per image
  • Registered users: 25MB per image
  • Pro users: 50MB per image
For larger files, we recommend using our desktop application available for Windows and Mac.
How does the AI image enhancement work?
Our AI uses deep learning models trained on millions of images to:
  • Automatically detect and correct blurriness
  • Enhance details and textures
  • Adjust colors and contrast optimally
  • Reduce noise and artifacts
  • Upscale images while preserving quality
The technology is similar to what professional photo editors use, but automated for ease of use.
Can I process multiple images at once?
Batch processing is available to Pro subscribers. With a Pro account, you can:
  • Upload up to 50 images simultaneously
  • Apply the same edits to all images
  • Download all processed images as a ZIP file
Free users can process images one at a time.
Are my uploaded images stored on your servers?
We take your privacy seriously:
  • For free users: Images are automatically deleted within 24 hours
  • For registered users: Images are stored for 7 days unless you delete them sooner
  • For Pro users: Images are stored for 30 days
  • We never use your images for training our AI models
All processing happens in secure, encrypted environments.
Is AI Image Fixer GDPR compliant?
Yes, we fully comply with the General Data Protection Regulation (GDPR) for our EU users:
  • We have a Data Processing Agreement (DPA) available
  • You can request deletion of your data anytime
  • We minimize data collection and retention
  • All data transfers are secured with Standard Contractual Clauses
  • We have a designated Data Protection Officer
See our Privacy Policy for more details.
Why is my processed image taking so long to download?
Download speed can be affected by several factors:
  • File size: Larger files naturally take longer
  • Your internet connection: Check your download speed
  • Server load: During peak times, processing may slow
  • Browser issues: Try refreshing or using a different browser
For files over 20MB, we recommend using our desktop app for more reliable transfers.
The tool isn't working in my browser - what should I do?
Try these troubleshooting steps:
  1. Refresh the page and try again
  2. Clear your browser cache and cookies
  3. Try using Google Chrome or Firefox (we recommend these for best performance)
  4. Disable any ad blockers or browser extensions temporarily
  5. Check if JavaScript is enabled in your browser settings
  6. Try using our mobile app if on a smartphone
If issues persist, please contact our support team.
Can I use AI Image Fixer for commercial purposes?
Yes! Our tools can be used for commercial work, with some conditions:
  • You must have rights to the original images
  • Free users must credit "AI Image Fixer" in publications
  • Pro users get unlimited commercial usage without attribution
  • You may not resell our service as your own
See our Terms of Service for complete details.
How do I cancel my Pro subscription?
You can cancel anytime:
  1. Log in to your account
  2. Go to "Billing" in your account settings
  3. Click "Cancel Subscription"
  4. Follow the prompts to confirm
Your Pro features will remain active until the end of your current billing period.
What's the maximum resolution you support?
Our resolution limits are:
  • Free users: Up to 4K (3840×2160)
  • Pro users: Up to 8K (7680×4320)
For images larger than 8K, please use our desktop application which has higher limits.
Do you use my images to train your AI models?
Absolutely not. We have a strict policy against using customer images for training:
  • Your uploaded images are never used to improve our AI
  • Our models were trained on licensed datasets only
  • This is part of our commitment to user privacy
  • We undergo regular third-party audits to verify compliance
Can I edit the image after processing?
Yes! After processing, you can:
  • Adjust the enhancement settings and reprocess
  • Download the image and edit it in other software
  • For Pro users: Save multiple versions to compare
Your original image is always preserved in your account (for registered users) so you can start fresh anytime.
Why does my processed image look different on my phone vs computer?
Display differences can occur due to:
  • Screen calibration: Every device shows colors slightly differently
  • Brightness settings: Affects perceived contrast
  • Color profiles: Some devices use wider color gamuts
  • Viewing environment: Ambient light affects perception
For consistent results, we recommend:
  1. Calibrating your monitors
  2. Viewing in a neutral lighting environment
  3. Using our "Soft Proofing" feature (Pro users)
I forgot my password - how can I reset it?
To reset your password:
  1. Go to the AI Image Fixer
  2. Click "Forgot password?"
  3. Enter the email address associated with your account
  4. Check your email for a reset link (check spam folder too)
  5. Click the link and create a new password
If you don't receive the email within 5 minutes, please contact support.
Can I remove watermarks from images using your tool?
Our policy on watermark removal:
  • We do not provide tools specifically designed to remove watermarks
  • Our AI may incidentally diminish watermarks when enhancing overall image quality
  • You may only process images you have rights to modify
  • Removing copyright watermarks may violate laws in your jurisdiction
We reserve the right to refuse service to anyone attempting to misuse our tools for copyright infringement.
Do you have an API for developers?
Yes! We offer a comprehensive API:
  • Free tier: 100 requests/month with watermark
  • Paid plans: Starting at $19/month for 1,000 requests
  • Features: All our tools available via REST API
  • Formats: JSON responses with image URLs or base64
Visit our Portal for documentation and to get API keys.
How do I delete my account and all my data?
To delete your account:
  1. Log in to your account
  2. Go to "Account Settings"
  3. Scroll to "Delete Account" at the bottom
  4. Confirm your password and the deletion
Note: This will:
  • Permanently remove all your stored images
  • Cancel any active subscriptions (no refunds for unused time)
  • Delete your personal information from our systems
This action cannot be undone.

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